Terms & privacy

Tujjabook is operations tooling for outdoor-trip organizers. It lets an organizer publish a trip, share a booking link, collect booking details, and keep track of who has booked and who has paid. Each trip is run by an independent organizer; Tujjabook provides the software they use to manage it.

Tujjabook is not a payment processor and does not take, hold, or move your money. Payments are made directly to the organizer using their own mobile-money (MoMo) merchant account, following the instructions shown on the payment page. When you enter a transaction reference, you are simply telling the organizer which payment is yours so they can match it against their own MoMo records. The organizer, not Tujjabook, is responsible for receiving payment, confirming it, and handling any refund.

When you book a trip, we collect and store, on the organizer's behalf:

• Your name and phone number - so the organizer knows who is coming and can reach you about the trip.
• Your email address (optional) - used only to send your booking confirmation if you provide it.
• An emergency contact name and phone number - kept for safety and shared only with your guide, to be used if something happens on the trail. It is not used for marketing, is not shown publicly, and is automatically removed after your trip (see "How long we keep your emergency contact" below).
• Your booking and payment reference - the fare you chose, the amount, and the transaction reference you enter, so the organizer can confirm your payment.

We do not sell your information, and we do not use it for advertising. It is available to the organizer running your trip so they can manage your booking, and to Tujjabook only as needed to operate the service.

Your emergency contact's name and phone number are kept only for safety around the time of your trip. About 30 days after a departure ends, we automatically remove them: the details are deleted and the manifest simply shows "purged" in their place. Your own name and phone are kept so the organizer can manage your booking history.

The 30 day period is provisional and may change once our data-protection review is complete.

When you book, there is an optional, unticked box to say the organizer may contact you about their future departures. It is entirely your choice. If you leave it unticked we will not use your details to market other trips to you, and you can ask the organizer to stop contacting you at any time.

Uganda's Data Protection and Privacy Act applies to this service. Registration with the relevant authority is in progress and not yet complete. We are working through the requirements and will update this page once registration is finalised. In the meantime we limit the data we collect to what is needed to run a booking, as described above.

Because payment is made directly to the organizer and confirmed by hand (not through an automatic payment gateway), cancellations and refunds are handled by the organizer under their own policy. Each organizer sets their own cancellation terms; you will see these, or can ask the organizer, before you pay.

As a general guide, an organizer's policy will typically say how far ahead of a departure you can cancel for a full or partial refund, and that deposits on higher-value trips may be non-refundable. Any refund is arranged directly between you and the organizer through the same mobile-money channel you paid on. Tujjabook does not issue refunds, because Tujjabook never received the payment.

Questions about a specific booking should go to the organizer running your trip - their WhatsApp and phone are shown on your booking page. Questions about Tujjabook the service can be sent to bookings@tujjabook.com.