Common questions

You pay the organizer directly by mobile money, and the money lands in their account, not ours. Tujjabook never holds, touches or processes it: we record the transaction ID you send and the organizer checks it against their own statement. Because the money goes straight to them, changes and refunds are settled with them too.

Book your place and a booking reference appears straight away. The payment page shows the amount and the organizer's mobile money steps: send the money with MTN or Airtel Mobile Money, keep the transaction ID, and enter it on that page. The organizer then confirms your place. There are no cards and no wallet - your phone does the paying.

The organizer confirms your place personally, from their own dashboard. The moment you submit your transaction ID it is on that dashboard and the organizer is notified - and after that nothing else happens automatically: no clock runs on our side and no robot approves it. Your booking view shows the current status at any time. If it has been more than about a day, message the organizer directly.

Each organizer sets their own cancellation terms and shows them on the trip page before you book. If you need to change or cancel, message the organizer: they received the money, so any refund or transfer is theirs to agree with you.

Every trip lists its meeting point and start time on the trip page. Once your booking is confirmed, the same details appear on your booking view, along with what to bring.

There is no PDF and no QR code. Your confirmed booking view, with its reference, is your record, and your name goes on the organizer's printed manifest for departure day. Bring the reference with you if you like having it to hand.